Customers' recommendations:

To review the administration of 'safety training' this is currently being addressed.

To provide more information; website being launched April 1st 2008 and we have published
our Customer Service Charter which sets out exactly what can be expected from each point
of contact within our company.

Customer Survey

In 2007 we engaged the services of a 'Service Enhancement Consultancy'
to carry out a customer feedback survey.

The aim of this survey was to use the customer feedback to re-examine Paslode
Duo-Fast Industry's high standards of service and ensure that our reputation continues to grow as the leading provider in our industry.

Customers were extremely generous with their feedback and the analysis highlighted the strengths of the organisation and areas that need enhancement. A plan of action has been put into place as part of a continuous improvement plan.

Some of the feedback included:
  Praise for our people
  Praise for response times
  Praise for our speed on delivery
  Praise for the quality of our products