Our commitment to service ensures we provide a 'One Stop Shop' approach to service meeting all our customer's fastener needs.
We provide high levels of service and monitor and measure our performance on a continuous basis
We are proud of our Customer Service Charter which sets out exactly what can be expected from each point of contact within our company
We are an Investors in People approved organisation ensuring our people are developed
in-line with the organisations objectives
We provide a fast response to all enquires via our highly trained customer service team
We provide support and advice via Key Account Managers in the use of our tools
and fasteners within our customer's applications
We provide free on-site training on the safe use of our products
We can offer, where applicable, on-site tool repair with our team of mobile engineers
We offer a 48-hour repair and return service via our Service Centre based in Swansea
We provide next day delivery for orders taken before 16.00 (note geographical exceptions)
We provide our customers with an ever evolving range of innovative products to meet
their needs
We use the voice of our customers to aid all our decision making for planning purposes.
We do this by carrying out regular Customer Feedback Surveys
